Terms & Conditions

DENCLOTHING.CO.UK is a site operated by Den Clothing Company Limited We are registered in England and Wales under company number 09379141 and with our registered office at 63 Bryngolau, Bridgend, CF31 4DF. 

Our main trading address is Den Clothing Company Limited, 2 The Rhiw Shopping Centre, Bridgend, CF31 3BL

Our delivery and returns address is: Den Clothing Company Limited, Unit 2, The Rhiw Shopping Centre, Bridgend, CF31 3BL      

PRIVACY at Den Clothing Company Limited 

We live in the same world as you, and don't like it either when say...you subscribe to a magazine for "free" and all of a sudden your junk mail for "related offers" rolls in ten fold. It's also about the worst thing in the world when you sign up for a "contest" or other event, and supply a phone number...only to be added to every crazy call centre's list to be pummelled and bothered for the rest of your days. You can rest assured that Den Clothing Company will never, ever share your information on any "spam" level with anybody, ever. 

Your address is used to verify your payment method, and used for shipment info

Your phone number is used to verify payment method, and for us to contact you in case of a problem 

Your email address is used to confirm your order status and provide tracking information 

We do not stalk you on the phone because you placed an order, no sale calls or solicitations ever. 

By joining our mailing list via the home page or during checkout, you agree to receive periodic yet meaningful email contacts from us and us alone.

Our mailers aren't very frequent (no more than once a week) they're not cluttered up impossible to read flyers with exclamation points all over the place. 

Our email subscribers enjoy real information in a concise effort to keep you informed of specials, new products and other generally good info we have to share. 

We couldn't rest easy any other way. If you still have questions, feel free to contact us concerning privacy or other issues. 

Ordering 

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. 

Should such a situation occur Den Clothing Company Limited cannot accept your order. 

In the event of a mistake you will be contacted with a full explanation and a corrected offer. 

The information displayed is considered as an invitation to treat not as a confirmed offer for sale. 

The contract is confirmed upon supply of goods. 

Delivery and Returns 

Den Clothing Company Limited returns policy has been set up to keep costs down and to make the process as easy for you as possible.

You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 

Our Awesome Returns Policy 

No quibble 14 day returns or exchange. You may return new, unopened items within 14 days of delivery for a full refund, exchange or store credit - it's your choice! 

You may return any item if you simply change your mind, do not like the item, or it doesn't fit. All we ask is that you return the item un-used and in its original packaging. If you can't, we may not be able to give you the full refund, but we'll try our best to help you out. 

Once we receive the item back, we'll have a gander at it, just to make sure its in tip top condition. 

After the 14 days, we can only accept items as a result of an original manufacturing defect. 

We cannot accept returns after 14 days even if the item doesn't fit. 

Returned items must not have been worn, soiled or have signs of being washed If the return is a result of our error (you received an incorrect or defective item, etc.) we'll stump up the cost of return shipping. 

If you purchase an item between December 1st and 24th you get a bonus 14 days no quibble return or exchange, totalling 28 days to change your mind or exchange. How awesome is that? 

This does of course, once again, exclude items that have been clearly worn or used. 

If you have simply changed your mind you will have to pay for shipping the return yourself (sorry!!). 

You should expect to receive your refund within 7 working days of it being received back at base.

If you need to return an item, please get this authorised first. Contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items  

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 

Discounted or our end of line products can only be returned for store credit. 

Incorrect/Damaged Goods 

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Den Clothing Company Limited immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. 

Delivery service 

Delivery is based on UK costs. 

For international orders, please contact us for a shipping quote.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

When returning items, we strongly recommend that you fully insure any package. We suggest the use of a carrier that can provide you with a proof of delivery. 

Den Clothing Company Limited will not be held responsible for items lost or damaged in transit.

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. 

In case of bank holidays and over the Christmas period, please allow an extra two working days. 

Depending on your choice of shipping method, we generally aim to deliver within 3 working days.

We will attempt to email you if we become aware of an unexpected delay.

Conditions Of Use

Den Clothing Company Limited and its affiliates provide their services to you subject to the following conditions. 

If you visit our shop at Den Clothing Company Limited you accept these conditions. 

Please read them carefully. If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local laws and restrictions.

License and Site Access 

Den Clothing Company Limited grants you a limited license to access and make personal use of this site. This license doses not include any resale or commercial use of this site or its contents and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. 

For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied, sold, resold or otherwise exploited for any commercial purpose without written consent of Den Clothing Company Limited Product.

Descriptions 

Den Clothing Company Limited and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free. 

From time to time there may be information on Den Clothing Company Limited that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. 

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. 

Prices and availability of items are subject to change without notice.

Please review our other policies posted on this site. 

These policies also govern your visit to Den Clothing Company Limited